Student satisfaction through analysis approach Of importance-performance

Lusianti, Dina (2018) Student satisfaction through analysis approach Of importance-performance. The significance of technology and inovation in upgrading smas growth.

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The quality of service even though intangible, remains a crucial thing. As set forth in Law Number 20 Year 2003 regarding National Education System and Government Regulation Number 19 Year 2005 regarding National Education Standards stating that quality assurance is mandatory both internal and external. So it is deemed necessary for an educational institution to analyze how well the performance performed by the staff both in terms of administration and the process of teaching and learning activities. Faculty of Economics and bussiness Muria Kudus University as a faculty that has the largest number of students in the campus of Muria Kudus University is also necessary to examine further how the level of student satisfaction and what concrete steps need to be done in order to improve the performance of education services. This study uses Importance-Performance Analysis with the number of respondents as many as 215 students of management registered actively. The expected result satisfaction index and attribute that need to be followed up in an effort to improve the quality of education service of Economics Faculty of Muria Kudus University.

Item Type: Article
Kata Kunci: kualitas layanan, pendidikan, analisis kinerja dan kepentingan
Subjects: Ilmu-ilmu Sosial > Industri. Pemanfaatan lahan. Perburuhan > Manajemen. Manajemen industri
Pendidikan > Teori dan praktek pendidikan > Pengawasan dan administrasi. Manajemen bisnis.
Program Studi: Fakultas Ekonomi > Manajemen (S1)
Depositing User: Mr Firman Al Mubaroq
Date Deposited: 18 May 2020 03:21
Last Modified: 18 May 2020 06:39

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