Analisis Kinerja Receptionist terhadap Kepuasan Tamu di Front Office Department Hotel Sahid Kusumasolo

Soegiarto, Dwi (2012) Analisis Kinerja Receptionist terhadap Kepuasan Tamu di Front Office Department Hotel Sahid Kusumasolo. Gemawisata: jurnal ilmiah pariwisata, 9 (2). pp. 193-208. ISSN 1411 - 5077

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Abstrak

The excellence performance of the front office department to provide convenience to the guests to have a major role in the service industry such as hotels. This is why a person has his own reasons to choose the hotel compared to other hotels. The problem posed is how the performance impact on guest satisfaction receptionist in the front office department Sahid Kusuma Hotel Solo? The reseach method used was qualitative description with a population of 6 people receptionists and hotel guests in May-June 2012, the samples taken were 6 and 30 guests. Technical data retrieval were observation, literature and questionnaires. Research results showed that performance and service employees showed 97.6% and 93.3% and 85.43% for guest satisfaction. This shows that the performance impact on guest satisfaction.

Tipe dokumen: Artikel
Subjects: Teknologi > Ekonomi rumah. Teori dan praktek pembuatan rumah > Industri hospitalitas. hotel, klub, restoran. Layanan makanan, katering
Divisions: Fakultas Ekonomi > Manajemen (S1)
Depositing User: Mrs Noor Athiyah
Tanggal Deposit: 26 Jun 2013 04:45
Last Modified: 26 Jun 2013 04:45
URI: http://eprints.umk.ac.id/id/eprint/1207

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